Returns at a glance
You have 30 days from delivery to request a return. Complete sets carry no restocking fee. Approved refunds are issued within 3 business days.
What can be returned
- New, unused items, in their original packaging where possible, requested within 30 days of delivery.
- Items that arrived damaged, defective, or incorrect — reported within 14 days of delivery.
Final sale
The following cannot be returned or exchanged:
- Personalised, engraved or custom-made items
- Gift cards
- Clearance items, marked as final sale on the product page
- Items visibly worn, stained, or damaged after receipt
Restocking fees
We do not charge a restocking fee on an item returned complete and in its original condition.
How to start a return
Email hello@thezenbowl.com with your order number and the reason for the return. We will reply with instructions before you send anything back — returns sent without prior confirmation cannot be tracked to your order.
Who pays return shipping
| Change of mind | Return shipping is paid by you. |
| Damaged, defective, or wrong item | Return shipping is covered by us, or reimbursed once confirmed. |
For some lower-value items, returning the parcel costs more than the item is worth. In those cases we may simply refund you and ask you to keep or dispose of the item. We will tell you if that applies to your order.
Damaged or defective on arrival
Contact us within 14 days of delivery with:
- a photograph or short video showing the problem, and
- a photograph of the shipping label and packaging.
Metal and crystal bowls travel well but are not unbreakable; a chip or a hairline crack is the most common issue we see. Photograph the bowl beside the box it came in and we can usually resolve it in one exchange of emails.
Condition of returned items
To be refunded or exchanged, an item must be unused, free of marks or stains, and returned in its original packaging where possible. Please include your order number in the parcel or in your email — you do not need to print anything.
Refunds
Once your return arrives we inspect it and email you the outcome. Approved refunds are issued to the original payment method within 3 business days. Your bank may take several days more to show the credit.
Original shipping charges are refunded when the return is our fault — a defect, a wrong item, or damage in transit. They are not refunded for a change of mind.
Exchanges
Exchanges are offered for items that arrived damaged, defective or incorrect, reported within 14 days. We ship the replacement once the return is confirmed.
Late or missing refunds
If your refund has not appeared after the timeframe above, check your bank statement, then contact your card issuer — posting times vary between banks. If it still has not arrived, email us and we will trace it.
Contact
Photon Markt LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, New Mexico 87110, USA
Phone: +1 505-666-4209
Email: hello@thezenbowl.com
Customer service: Monday to Friday, 9:00 am – 5:00 pm Mountain Time
Last updated: August 7, 2026. We may update this policy; the version published here at the time of your order is the one that applies to it.