Merchant information
This website is operated by Photon Markt LLC, registered in New Mexico, USA, trading as TheZenBowl.com. Registration number: 0008086355.
Where we ship
We ship to all 50 US states and the District of Columbia. We do not ship internationally at this time.
Order processing
Orders are processed Monday to Friday, excluding public holidays.
Processing time: 1–2 business days. Orders placed after 2:00 pm Mountain Time are processed the following business day.
Delivery time
Estimated delivery: 10–25 days after dispatch.
These are estimates. Delivery may take longer during peak periods, or because of carrier delays outside our control. Your tracking number is the most accurate guide once a parcel is moving.
Orders ship from our fulfilment partners’ warehouses. A single order may arrive in more than one parcel, each with its own tracking number.
Shipping rates
| Destination | Rate |
|---|---|
| United States (all 50 states and DC) | $9.95 flat rate |
A single flat rate of $9.95 applies to every order shipped within the United States, whatever its size or weight. We do not ship outside the United States at this time.
Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves the warehouse. Tracking can take 48 hours to show its first scan.
Changing your delivery address
Contact us at hello@thezenbowl.com within 24 hours of ordering. Once an order has been dispatched, the address cannot be changed.
Cancelling an order
You may cancel before your order is prepared for shipment — in practice, within 24 hours of purchase. After dispatch, please see our Returns & Refunds policy.
Address errors
Please check your shipping address before completing your order. If an address is incorrect and the parcel has already been dispatched, delivery may fail. Contact us as soon as you notice, and we will help where we can.
Parcels damaged in transit
If a parcel arrives visibly damaged, refuse delivery where possible and contact us immediately. If it was left in your absence, email us photographs of both the packaging and the product.
Contact
Photon Markt LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, New Mexico 87110, USA
Phone: +1 505-666-4209
Email: hello@thezenbowl.com
Customer service: Monday to Friday, 9:00 am – 5:00 pm Mountain Time
Last updated: August 7, 2026. We may update this policy; the version published here at the time of your order is the one that applies to it.